As an Allentown property owner, you may have experienced one of the more exhausting parts of the job: the demanding renters. While tenant complaints should be directed in a competent and professional manner, you might run into a renter who likes to voice complaints about everything, creating unreasonable requests often. If these complaints are all pinpointing to health problems, your tenant may be a hypochondriac, also known as someone who persists from illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their own health. They often have a lot of concerns, do a lot of reading and investigating health-related issues and may view their surroundings as threatening or risky to their health. A number of unreasonable complaints may spring from these behaviors and fears.
Dealing with a hypochondriac can be a complicated job; they tend to have they have a hard time managing their own urges and may seek constant reassurance about everything around them, which often takes the form of a complaint. They may continually ask you to tend to things for them, trying to acquire you as sort of coping mechanism for their anxieties.
The best way to handle a tenant with an anxiety illness is first, to make sure that the household they have rented is properly maintained. Then, it’s crucial to determine (and follow consistently) firm guidelines about when, where, and how regularly they can contact you. To manage repair requests and other complaints, it’s a good concept to request that your renter do so in writing. This helps by creating a paper trail of each complaint (and your responses) in the event of a dispute and may even halt on the number of requests they make.
Although difficult at times, it’s important to stay courteous and professional and to recognize that you are not under any obligation to come running every time your tenant rings up. As long as you are confident that the Allentown rental property is being regularly and properly maintained, it’s best to reassure the resident that you will handle the situation, but depending on what it is, will address it at a later date. Also, you may need to remind the tenant about any relevant lease terms, particularly those that spell out which responsibilities belong to the resident and which belong to the property owner to avoid any false expectations or confusion.
Handling difficult tenants can be on of the least delightful parts of being a landlord. At Real Property Management Lehigh Valley we understand this and are here to make it a little easier for you. Our team of profession property managers will ensure that your property is regularly maintained to help alleviate any resident concerns and will manage resident complaints, clarify and set lease terms, and handle communication with the resident and with you in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to know more about how we can help you? Please contact us online or call us at 724-804-8254 for more information.